Frequently Asked Questions
What are your store hours?
We are open Monday- Wednesday 10-5:30pm, Thursday-Friday 10-6:30pm, Saturday 10-4:00pm
Where are you located?
We are conveniently located at 5795 Bridge St., E. Syracuse near Erie Blvd.
Is your Showroom open?
Our 2500 Sq Ft showroom is open to the public.
Do I need an appointment?
Not necessary, but can make one on our website scheduler.
How do I contact you?
You can reach us by phone or text at 315-446-6770 or email us at email@example.com
Repairs and Services
What kind of jewelry repairs do you do?
Gold and Platinum, Ring sizing, prong work, supply and set gemstones and diamonds new clasps and soldering on chains. Contact us with your needs.
What kind of watch repairs do you do?
Clean and Overhaul automatic & quartz watches, batteries.Contact us with your needs.
How long do repairs take?
We can give you turnaround time when we inspect the jewelry or watch item.
Do I need an appointment to set up a repair?
Not ncessary, but can make one on our website scheduler
Do I need my jewelry checked and cleaned regulary?
We offer this service at No charge, and strongly suggest to have this done, it doesn't take long, and we can identify potential issues before a gemstone or gold breaks.
Do you do jewelry appraisals?
For items sold by Henry Wilson's there is no charge.
Do you sell jewelry insurance?
We offer Jewelers Mutual Lifetime Care Plan.
Do you clean and check jewelry?
Yes, we encourage you to come in to have your jewelry inspected.
What warranties do you offer?
Your purchased is covered by HWJ against manufacturers defect. We can not guarantee how the piece is worn. to cover that we offer Jewelers Mutual Lifetime Care Plan.
Do you offer an appraisal for jewelry purchases?
Yes, appraisals for jewelry purchases are included.
What is your return/exchange policy?
On jewelry purchased from stock, unworn in new condition we gladly offer an exchange or refund within two weeks of purchase
Do you offer instore or curbside pickup?
Yes, curbside pickup is available.
Jewelry and Metals
What can I do with my old jewelry?
Family heirloom jewelry can be transformed into a different piece, for example a ring into a pendant
Diamonds and Gemstones
Can you set my heirloom gemstone or diamond?
Yes, we enjoy transforming heirlooms into new jewelry
Do you do custom work?
Yes, If your dream it, we can create it.
Do your designers have any special training or cerifications?
Over twenty five years of goldsmith experience
Estate Jewelry and Antiques
Do you buy estate jewelry?
Yes, we have a very active Estate department.
Do you pay cash for jewelry?
Yes, or a merchandise credit for an extra 15%
Do you pay cash for gold?
Do I need an appointment to sell jewelry or antiquities?
Do you sell estate jewelry?
Yes, we have a very active Estate Department.
How do I make a wishlist?
Yes, items on our website have a heart symbol, click on it.
Can I share my wishlist with a friend?
Yes, you are able to email it.
Do you sell Gift Certificates?
Yes, we offer gift certificates in any $$ amount.
Do you finance?
Can I finance an online purchase?
How can I apply for a position in your company?
We are always interested in adding quality people to our team. Call, or email us.
Do you partner with any charitable organizations?
We have been part of CNY community for over 100 years, and give generiously to local causes.
WHY HENRY WILSON JEWELERS?
Knowledge + Passion = 100+ Years
As Central New York's most professional jewelers, we are proud of our passion for exquisite jewelry and watches and our customers who wear them.
We are a third generation jewelry store proud to be part of the Central New York community. That’s why we support many local organizations throughout the year. We live here, work here, and will always be here when you need us.
Our associates are jewelry and watch professionals. They are continually growing their expertise with our brands including Simon G, and GIA. Our in-house goldsmith is able to repair and restore your treasured jewelry with the care and attention to detail you deserve.
PEACE OF MIND
We know purchasing jewelry or a timepiece is important. That's why your satisfaction is always guaranteed. So you can worry less and enjoy more.