Frequently Asked Questions

Store Information

We are open Monday- Wednesday 10-5:30pm, Thursday-Friday 10-6:30pm, Saturday 10-3:00pm

We are conveniently located at 5795 Bridge St., E. Syracuse near Erie Blvd.

Our 2500 Sq Ft showroom is open to the public.

Not necessary, but can make one on our website scheduler.

You can reach us by phone or text at 315-446-6770 or email us at [email protected]

Repairs and Services

Gold and Platinum, Ring sizing, prong work, supply and set gemstones and diamonds new clasps and soldering on chains. Contact us with your needs.

Clean and Overhaul automatic & quartz watches, batteries.Contact us with your needs.

We can give you turnaround time when we inspect the jewelry or watch item.

Not ncessary, but can make one on our website scheduler

We offer this service at No charge, and strongly suggest to have this done, it doesn't take long, and we can identify potential issues before a gemstone or gold breaks.

For items sold by Henry Wilson's there is no charge.

We offer Jewelers Mutual Lifetime Care Plan.

Yes, we encourage you to come in to have your jewelry inspected.


Your purchased is covered by HWJ against manufacturers defect. We can not guarantee how the piece is worn. to cover that we offer Jewelers Mutual Lifetime Care Plan.

Yes, appraisals for jewelry purchases are included.

On jewelry purchased from stock, unworn in new condition we gladly offer an exchange or refund within two weeks of purchase

Yes, curbside pickup is available.

Jewelry and Metals

Family heirloom jewelry can be transformed into a different piece, for example a ring into a pendant

Diamonds and Gemstones

Yes, we enjoy transforming heirlooms into new jewelry

Custom Design

Yes, If your dream it, we can create it.

Over twenty five years of goldsmith experience

Estate Jewelry and Antiques

Yes, we have a very active Estate department.

Yes, or a merchandise credit for an extra 15%



Yes, we have a very active Estate Department.

Our Website

Yes, items on our website have a heart symbol, click on it.

Yes, you are able to email it.

Yes, we offer gift certificates in any $$ amount.

Payment Options

We offer financing through Wells Fargo. Check with the store as sometimes No Interest options are available.



We are always interested in adding quality people to our team. Call, or email us.

Charitable Donations

We have been part of CNY community for over 100 years, and give generiously to local causes.


Knowledge + Passion = 100+ Years

As Central New York's most professional jewelers, we are proud of our passion for exquisite jewelry and watches and our customers who wear them.


We are a third generation jewelry store proud to be part of the Central New York community. That’s why we support many local organizations throughout the year. We live here, work here, and will always be here when you need us.


Our associates are jewelry and watch professionals. They are continually growing their expertise with our brands including Simon G, and GIA. Our in-house goldsmith is able to repair and restore your treasured jewelry with the care and attention to detail you deserve.


We know purchasing jewelry or a timepiece is important. That's why your satisfaction is always guaranteed. So you can worry less and enjoy more.

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